Speedy response to my query

Jay Versluis

@versluis

@VimeoStaff Is there a way I can complain or otherwise report this? It’s less about making it right for me and more about avoiding other customers having experiences like I’ve just had. Customer Happiness always was a top priority at Vimeo, I’d hate for that to disappear.

6:49 pm · February 24, 2020

Jay Versluis

@versluis

@VimeoStaff I’ve upgraded to Pro last night to avoid losing 10 years worth of important uploads. While I appreciate Vimeo’s position on this matter, the customer service experience was seriously terrible and has shattered my trust in Vimeo.

6:47 pm · February 24, 2020

Jay Versluis

@versluis

@VimeoStaff My latest attempt was 4498986, in which I’ve asked to speak with someone other than Rohit. That was ignored. My original case was just before that, he never responded to my last question (I can’t find the case number).

6:45 pm · February 24, 2020

Jay Versluis

@versluis

@VimeoStaff I did. Twice. I get a response after 48 hours from the same guy (Rohit) who does not (or cannot) answer my questions.

3:35 am · February 24, 2020

Jay Versluis

@versluis

@VimeoStaff Do you guys have phone support, or anyone other than Rohit in Customer Service? My account of 10+ years is in jeopardy because of him. Help?

6:09 pm · February 23, 2020