If you can’t wait for an answer from the community, if you get stuck doing it yourself or if you just want The Professionals to do their job – we’ve got options for you!
You can purchase support slots from us in chunks. The time it will take us depends on your job.
For example, a small theme tweak may take 30mins – but a full site recovery or a theme customisation takes 2-3 hours. If you know how long your job will take, you can make your payment now and leave us a message with details. If you’re unsure, you can contact us for a quote.
One Time Support
Half Hour Support Slot
Buy this if we have advised you to book a half hour support slot. This typically involves a small job we have previously spoken about and can be anything from plugin installation to White Screen of Death elimination. Please provide your WordPress login and FTP details upon checkout.
One Hour Support Slot
Buy this if we have advised you to book a one hour support slot. This typically involves a larger job we have previously spoken about. Please provide your WordPress login and FTP details upon checkout.
Buy this if you need Emergency support. This typically includes problems such as; the white or black screen of death and you can no longer access your site. Maybe you have locked yourself out of your site by forgetting your passwords or user name. Let us know and we can help you. Please provide your WordPress login and FTP details upon checkout.
Keep your site up-to-date with the latest WordPress Core and Plugin updates. We'll personally update your site on an ongoing basis and make sure it runs smoothly. This option is great if you have a static site or don't blog much, or if you would just like to keep the technical bits to The Professionals.
Valid for one WordPress site, renews every month.
Parallels Plesk Support
Parallels Plesk Panel Support
Buy this if you need support or assistance with the Parallels Plesk Panel. This typically involves a larger job we have previously spoken about and could cover things such as troubleshooting, panel preparation, switching mail servers without losing customer details, upgrading PHP and MySQL, etc. Please provide your Plesk admin and root server credentials upon checkout.
Note that we currently only support CentOS installations.