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@VimeoStaff Thank you for taking take of this! 😍
So it's been a rough weekend. On Friday, the Chancellor shared a photo of our tea. Politicians do that sometimes (Jeremy Corbyn did it in 2017). We weren't asked or involved - and we said so the same day. Lots of people got angry with us all the same. pic.twitter.com/7uVmKDf7Jd
@VimeoStaff Is there a way I can complain or otherwise report this? It’s less about making it right for me and more about avoiding other customers having experiences like I’ve just had. Customer Happiness always was a top priority at Vimeo, I’d hate for that to disappear.
@VimeoStaff I’ve upgraded to Pro last night to avoid losing 10 years worth of important uploads. While I appreciate Vimeo’s position on this matter, the customer service experience was seriously terrible and has shattered my trust in Vimeo.